FAQs - Renting

Some answers to questions we think you, as a renter, may have
Renter– A user paying to rent out equipment from one or more Vendors on the site.

Easy. Register an account with us using our online registration process, making sure to upload all the files needed in good quality. We’ll go over all your details and once we give your account the OK, you’ll be notified of your approval via email. You’re ready to get renting!

Once you’ve become an approved Renter you can start browsing for gear. When you’ve found something you like, select your dates on the calendar (green days are available, red are not), and proceed to checkout. If the Vendor is happy to make the transaction with you, they will approve your booking and you two can start chatting on our platform to arrange a time and place for pick-up and drop-off. Also, feel free to ask them any questions you have about the gear.

Please also note that full payment is made up front before collecting gear, and held by Gear Garage for the duration of the rental/booking period. It is the Renter and Vender’s responsibility to do a gear check before the gear is taken.

This is ultimately between you and the lender, but it should be returned by 12 pm on the day after completion of rental at an agreed upon location. Any extra days that have not been confirmed via the renter and vendor will result in additional penalties as stipulated in the short-term lease agreement. Failure to adhere to the lease agreement may result in the loss of your GG membership or further legal action. For more details regarding the booking process please feel free to go through the short-term lease agreement.
Most likely. You see, it’s the vendor who has the final say of when their gear can be rented out. As long as the dates are open (Green) in the vendors booking calendar, and the Vendor approves the new dates that you’ve requested, these changes can be submitted and approved by the Vendor. If neither of you reach an agreement on the change of dates for any reason, please contact our support team and we’ll assist in resolving the issue. Also refer to our short-term lease agreement for more info.

The renter is responsible and held liable for any loss or damage of equipment over the period in which the gear is booked, as stated and agreed to in the short-term lease agreement signed by both member. We implore our users to have comprehensive insurance on all their gear, as we cannot be held responsible for any financial loss or damages to any Vendors’ gear. These matters will have to be resolved directly between both parties involved, but we are always happy to step in to try and assist as best as possible when we can.

 

Be sure to have time-stamped photographic proof of the condition of the gear in the presence of the vendor, as this will serve as proof of damage. Again, please refer to the short-term lease agreement document and Gear Garage’s Terms and Conditions for a more in-depth explanation.

Yes, you can. However, if you have already made payment the you will have to ask the vendor to cancel the order and/or contact the Gear Garage admin. There will also be a penalty of 15% of the total booking fee; 5% of which will go to Gear Garage for bank charges for the reversal of funds, the remaining 10% will go to the Vendor for the inconvenience caused.

If there are damages to the gear that were not described, we suggest you show them to the Vendor at pick-up and make sure to take time-stamped pictures of the damages in the Vendor’s presence. This will hold as proof if any issues come up. Alternatively if the gear is not in good enough working order to carry out the job you are able to cancel the transaction and request a full refund. Refer to our Terms and Conditions for additional information on this topic.

If you took time-stamped pictures of the damages before taking the gear, and in the presence of the Vendor, then you have your proof that you didn’t damage the gear. Remember, you can contact the GG team at any time if you need us to step in.

FAQs - Lending

Some answers to questions we think you, as a vendor, may have

Vendor – The term Vendor refers to a person that has uploaded their own camera gear to the site, to be rented out by other approved Gear Garage members.

Easy. Register an account with us using our online step-by-step registration process, making sure to upload all the files needed in good quality. We’ll go over all your details and get in touch with you if anything isn’t right for some reason. Once we give your account the OK you’ll be notified of your approval via email. You’re then ready to start renting out your gear!

Once you’ve created your account, be sure to upload images of all your gear and good descriptions, including any information on the condition of the gear (any damages etc). We will review all of your uploads to make sure everything is as it should be. Once we approve your listings they will go live for users to see. When a renter inquires about a booking, be friendly and helpful, and approve the booking if you’re happy to!

Be on time for the pick-up and drop-off and don’t forget to leave a review of your experience with the renter upon return of your Gear. 

All payments are initially made directly to Gear Garage via Payfast, a safe and secure payment gateway. Upon completion of the booking period you are then able to request a withdraw of your earnings via the site and will be paid out by Gear Garage within 7 working days of the withdrawal request. 

The renter will be liable for the costs. Here at Gear Garage we implore all users to have comprehensive insurance on all their gear and any gear they rent, as we are not responsible for any financial loss incurred by our users. These matters will have to be resolved by both parties involved, but we are always happy to step in where we can to assist. Be sure to have time-stamped photographic proof of the condition of the gear in the presence of the renter, as this will serve as proof of damage.

You will have to arrange a time and place with the renter using our in-web contact services.

Just get in touch with the GG team and we’ll do what we can to track down your gear. Remember, we have documentation of all our registered users. If in the unfortunate event that your gear is not returned, and is assumed stolen or lost, this is when your comprehensive insurance will come in handy.

Yes. It’s your gear, your choice. It’s all up to you when you want to rent your gear and who you rent it to. Keep in mind that all registered users on the site will have submitted all the required documentation and are thus as trustworthy as any other.

If you took time-stamped pictures of the damages before taking the gear, and in the presence of the Vendor, then you have your proof that you didn’t damage the gear. Remember, you can contact the GG team at any time if you need us to step in.

Early Return Policy

Upon early return of gear, a Vendor will need to close the booking on his/her Dashboard, then email the GG team directly so that we can make the amendments on our end. The renter will then be subject to a refund, for the remaining days for which they did not have or use the gear for. Refunds for early returns are subject to the discretion of Gear Garage, and time-stamped proof of early return may need to be submitted in the event that a Vendor does not close the booking early.

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